Ceno Privacy Policy

This Privacy Policy applies to all information collected through the Ceno mobile application (iOS and Android), any associated websites, and any related tools, notifications, or customer support channels operated by Ceno (collectively, the "Service").

This Privacy Policy does not apply to any third-party websites, products, or services that may be linked to or accessible from within the Service, including third-party map providers, payment processors, or social media platforms. We encourage you to review the privacy policies of any third-party service you access.

This Privacy Policy should be read together with our Terms of Service. In the event of a conflict between this Privacy Policy and the Terms of Service regarding the handling of personal information, this Privacy Policy shall govern.

Account Information. When you register for Ceno, we collect your username, email address, password (stored in encrypted/hashed form), date of birth (used solely to verify that you are 18 years of age or older), profile photo, and any optional profile details you choose to provide, such as your stargazing experience level, home region, or bio.

Device and Technical Information. We automatically collect information about the device you use to access Ceno, including device model, operating system and version, unique device identifiers, mobile network information, IP address, browser type, app version, time zone, and crash or diagnostic logs.

Location Data. With your permission, we collect precise or approximate location data to power features such as the Live Sky Map, Weekly Sky Plan, meteor shower visibility, and local sky conditions. You may withdraw location permission at any time through your device settings, though certain location-dependent features may no longer function properly.

User-Generated Content (UGC). We collect and store content you create or upload, including community posts, comments, titles, tags, photographs, observation log entries (dates, times, targets, weather conditions, and notes), saved targets, and messages sent through in-app chat.

Usage and Analytics Information. We collect information about how you interact with the Service, including screens viewed, features used, search queries (such as celestial objects or constellations searched), session duration, coins or virtual currency balances and transactions, and interactions with community posts (likes, saves, comments).

Purchase Information. If you purchase virtual coins, unlock AI-generated personalized forecasts, or make other in-app purchases, our payment processor (such as Apple's App Store) collects and processes payment details on our behalf. Ceno does not directly store your full payment card information.

Communications Information. If you contact our support team at service@ceno.love, we collect the content of your message, your contact information, and any attachments you provide in order to respond to your inquiry.

Camera and Photo Library Access. If you choose to add a photo to a community post or your profile, we access your device camera or photo library only with your explicit permission and only for the purpose you initiate.

To provide, operate, and maintain the Service, including displaying live sky maps, meteor shower trackers, the celestial catalog, and your personal observation log.

To personalize your experience, including generating AI-powered Weekly Sky Plans tailored to your region and chosen sky environment, and recommending community content relevant to your interests and observation history.

To operate community and social features, including displaying your posts, comments, and profile to other users, and enabling direct messaging between users.

To process transactions, manage your virtual coin balance, and fulfill purchases you make within the Service.

To maintain the security and integrity of the Service, including detecting, investigating, and preventing fraudulent transactions, spam, abuse, harassment, and other harmful or illegal activity.

To communicate with you, including sending service-related notifications (such as meteor shower reminders you set), responding to support requests, and, where you have consented, sending promotional communications.

To analyze usage trends and improve the Service, including debugging, testing new features, and understanding which celestial objects and community topics are most popular among our global user base.

To comply with legal obligations, respond to lawful requests from public authorities, and enforce our Terms of Service and community guidelines.

Where required by applicable law, such as the EU General Data Protection Regulation, we process your personal information based on one or more of the following legal grounds: performance of a contract with you, your consent, our legitimate interests in operating and improving the Service, and compliance with legal obligations.

Where we rely on consent, such as for precise location access or marketing communications, you may withdraw your consent at any time as described in Section 13 (Your Rights and Choices).

Public Community Content. Any content you post to the community feed, including posts, comments, photographs, your username, and profile picture, is visible to other users of the Service and may be visible to the public, depending on your privacy settings.

Service Providers. We share information with third-party vendors who perform services on our behalf, including cloud hosting providers, analytics providers, customer support tools, push notification services, and payment processors. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Compliance and Safety. We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Ceno, our users, or the public, including to prevent child sexual abuse and exploitation as described in Section 12.

Business Transfers. If Ceno is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of its assets, your information may be transferred as part of that transaction. We will notify you of any material change in ownership or use of your personal information.

Aggregated and De-Identified Information. We may share aggregated or de-identified information that cannot reasonably be used to identify you, such as general statistics about meteor shower engagement or feature popularity, with partners or for research purposes.

With Your Consent. We may share your information with third parties for other purposes not described in this Policy where you have given your explicit consent to do so.

We do not sell your personal information to third parties for monetary consideration.

Ceno serves users around the world, and your information may be transferred to, stored, and processed in countries other than the country in which you reside, including the United States, where our servers or service providers may be located.

Where required by applicable law, we implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to ensure that your personal information continues to receive an adequate level of protection when transferred internationally.

We retain your personal information for as long as your account remains active or as needed to provide you with the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

Observation logs, saved targets, and community posts are retained until you delete them or delete your account, except where retention is required for legal, safety, or moderation purposes.

Following account deletion, we will delete or anonymize your personal information within a commercially reasonable period, except where we are required to retain certain information to comply with legal obligations, resolve disputes, prevent fraud or abuse, or enforce our agreements.

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including encryption of data in transit and at rest, access controls, and regular security assessments.

Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account password and for restricting access to your device.

If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable law.

Ownership. You retain ownership of the content you create and post to Ceno. By posting content, you grant Ceno a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and distribute that content within the Service for the purpose of operating and promoting the community features.

Content Moderation. All community posts, comments, and photographs may be reviewed, moderated, or removed at our discretion if they violate our community guidelines, Terms of Service, or applicable law, including content that is harassing, hateful, sexually explicit, or otherwise harmful.

Copyright and Intellectual Property. If you believe that content posted on Ceno infringes your intellectual property rights, you may submit a takedown request to service@ceno.love, including a description of the copyrighted work, the location of the infringing content, and your contact information.

Retention and Deletion of Content. You may edit or delete your own posts and comments at any time. Deleted content may persist in backup copies for a limited period before permanent removal, and copies shared or screenshotted by other users prior to deletion are not within our control.

Reporting Violations. Ceno provides in-app mechanisms to report posts, comments, or users that violate our community standards. Reports are reviewed by our moderation team, and appropriate action, including content removal or account suspension, may be taken.

Certain core features of Ceno, including the Live Sky Map, meteor shower visibility globe, and Weekly Sky Plan, rely on location data to display accurate, region-specific astronomical information.

You may choose to manually enter a region or select a location on the map instead of granting precise device location access. Declining location access will limit the accuracy and availability of certain features.

We do not use your precise location data for advertising purposes without your explicit consent.

Certain features of Ceno, including Weekly Sky Plans and personalized forecasts, are generated using artificial intelligence based on the region, sky environment, and time range you provide.

AI-generated content is provided for reference and entertainment purposes only and should not be relied upon as professional astronomical, meteorological, or safety guidance. Always check local weather conditions and observe safety precautions when stargazing outdoors.

Inputs you provide to generate AI content, such as your selected region and sky environment, may be processed by third-party AI service providers under contractual confidentiality and data protection obligations.

Ceno is strictly intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18.

If we become aware that we have inadvertently collected personal information from an individual under the age of 18, we will promptly delete such information and, where applicable, terminate the associated account.

Ceno has zero tolerance for child sexual abuse material (CSAM) and child sexual abuse and exploitation (CSAE) of any kind. Any account, content, or communication found to promote, distribute, or facilitate CSAE or CSAM will be immediately removed, the associated account permanently banned, and the matter reported to the National Center for Missing and Exploited Children (NCMEC) or other applicable law enforcement and regulatory authorities.

We employ proactive content moderation, automated detection tools, and user reporting mechanisms to identify and remove content that violates our zero-tolerance policy on CSAE, and we cooperate fully with law enforcement investigations related to child safety.

Parents or guardians who believe a minor has accessed or attempted to register for Ceno should contact us immediately at service@ceno.love so that we may investigate and take appropriate action, including account termination and data deletion.

Access and Portability. You may request a copy of the personal information we hold about you by contacting service@ceno.love.

Correction. You may update or correct inaccurate personal information directly within your Ceno profile settings, or by contacting us.

Deletion. You may delete specific content, such as posts or observation log entries, at any time, and you may request deletion of your entire account and associated personal information by contacting service@ceno.love or using the in-app account deletion option, where available.

Withdrawal of Consent. Where we rely on your consent to process personal information, such as location access or marketing communications, you may withdraw that consent at any time through your device settings, in-app preferences, or by contacting us.

Opt-Out of Marketing. You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in such communications or adjusting your notification preferences in the app.

Do Not Track and Regional Rights. Depending on your jurisdiction, you may have additional rights under applicable law, such as the right to object to processing, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. We will honor such rights to the extent required by applicable law.

Response Timeframe. We will respond to verified requests regarding your personal information within a reasonable timeframe and in accordance with applicable legal requirements.

The Service may contain links to third-party websites, map providers, or services that are not owned or controlled by Ceno. We are not responsible for the privacy practices of these third parties.

Certain features may integrate with third-party platforms, such as Apple's StoreKit for in-app purchases. Your use of such integrations is subject to the applicable third party's own privacy policy.

We and our service providers may use cookies, mobile advertising identifiers, software development kits (SDKs), and similar tracking technologies to collect usage and analytics information, remember your preferences, and improve the Service.

You can manage certain tracking preferences through your device's operating system settings, such as limiting ad tracking or resetting your advertising identifier.

With your permission, Ceno sends push notifications for meteor shower reminders, community activity (such as replies to your posts or new messages), and important service announcements.

You may disable push notifications at any time through your device's notification settings.

We maintain records of your virtual coin balance and transaction history, including coins earned, purchased, or spent on features such as personalized forecasts or Weekly Sky Plans.

Virtual coins have no monetary value outside the Service and are non-transferable and non-refundable except as required by applicable law or the policies of the applicable app store.

Residents of certain U.S. states, such as California, Colorado, Connecticut, Virginia, and Utah, may have additional rights regarding their personal information under applicable state privacy laws, including the right to know, delete, correct, and opt out of certain processing activities.

We do not sell personal information as defined under applicable state law, nor do we use sensitive personal information for purposes requiring opt-in consent without obtaining such consent.

Eligible residents may exercise their state privacy rights by contacting us at service@ceno.love. We will verify your request in accordance with applicable law before taking action.

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation and UK GDPR, including the right to access, rectify, erase, restrict, or port your personal information, and the right to object to certain processing.

You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal information violates applicable law.

Ceno may use automated processes, including AI models, to generate personalized recommendations, Weekly Sky Plans, and content suggestions based on your activity and preferences.

These automated features do not produce legal or similarly significant effects concerning you, and you may choose not to use AI-generated features at any time.

You may deactivate or permanently delete your Ceno account at any time through the app settings or by contacting service@ceno.love.

Upon deletion, your profile, posts, and observation logs will be removed from public view, and your personal information will be deleted or anonymized in accordance with Section 7 (Data Retention), subject to legally permitted exceptions.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

If we make material changes to this Privacy Policy, we will notify you through the app, by email, or by posting a prominent notice prior to the change becoming effective, and we will update the Effective Date at the top of this Policy.

Your continued use of the Service after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: service@ceno.love

We aim to respond to all privacy-related inquiries in a timely and transparent manner.

If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid provision will be deemed modified to the minimum extent necessary to make it enforceable.